Customer Service - After Your Move

We hope that the need never arises. However, if there are any damages or losses during your shipment, you will need to file a claim.

Below are a few tips to make sure that your claims process is completed in an expedient manner.

• Claims must be filed in writing.

For claims where your move is entirely in North Carolina:
Download form

If any part of your move was outside North Carolina, call our claims office at 800.521.1993 and we will be happy to mail a claim form to you. (You will not be mailed a claim form unless your request one.)

Verbal statements to the crew and/or damages noted on the paperwork(while very important) will not insure that a claim form is sent to you.

• It is very important that you check your entire shipment before you submit your claim, for no additional claim for items will be accepted after your report is filed.
  
  
• You have nine months from the date of delivery to submit your claim form.  (Military Re-engineering Program Participants have 90 days to file their claim.)  Your claim must be received in our office prior to the end of the nine months following your delivery date
  
• Do not throw anything away or get anything repaired before we have an opportunity to inspect those items claimed as damaged. All items must be available for inspection at the delivery location – any item that has been moved or thrown away is subject to denial.
   
• Your claim form must be filled out completely – no blanks!  The information is very necessary so that your claim can be settled accurately.  If your form is not filled out completely, it may have to be returned, thus delaying your settlement.  For claim form instructions see the section Instructions for Claim Form Completion.
   
• For special instructions regarding electric, electronic and mechanical items (to include all appliances, computer, grandfather clocks, television, VCRs, stereos, etc.) see the section Inherent Vice.

After your claim is received in our office you can expect to be contacted to arrange the necessary inspection, repairs and/or settlement offer. If you have any questions, please call 1-800-521-1993, ext. 77. If you prefer communication by e-mail, you may reach our Claims Manager or Claims Assistant.